Your cart

Your cart is empty

Ordering more than one? Save here.

SHIPPING

UK

ROYAL MAIL - 1st CLASS from £5.99

ROI NO CUSTOMS CHARGES

AN POST - TRACKED from £6.99

REST OF WORLD

ROYAL MAIL - Service & Price available on Checkout

 

RETURNS

BUY WITH CONFIDENCE - WE WANT YOU TO LOVE YOUR LUXESÓ

 

Our straightforward returns policy ensures that, if for any reason, you are not entirely happy with your purchase we are here to help

Items, in their original condition, can be returned within 14 days of receipt - Returns received after this time will not be accepted

 

Return postage is covered by customer - We strongly recommend that you use a traceable form of postage and obtain a tracking receipt

We are only responsible for your parcel once it has been received by us - Returns lost in transit will not be treated as returned and cannot be refunded

 

 

TO RETURN

Download our returns form HERE

Pack your item carefully, in the original packaging and enclose form.

On receipt of your return, if we find that you have handled an item beyond what is necessary to establish the nature, characteristics, and function of it, you will be liable for the value

 

TERMS & CONDITIONS

Excludes late returns, sale items, gift cards and samples

Original condition is defined as unopened, unused, unsoiled and in a re-saleable condition with all tamper-resistant seals, swing tags and packaging intact

Due to hygiene reasons underwear cannot be returned

Returned goods must come back to us in the condition they were received in

Original delivery charge is non-refundable

 

REFUNDS

We will refund eligible payments as soon as possible, within 7 days, by the original payment method

 

FAULTY | INCORRECT ITEMS

We take great care when selecting and packing your order - However mistakes can happen, but we promise to put-it-right asap

If you are in receipt of faulty goods, please contact us within 7 days of receipt and send images

Do not wear the garment as it will then no longer be eligible for refund

We cannot accept returns of items as faulty if they have not been treated as instructed on the garment care label or sized appropriately to the wearer

 

We reserve the right deny a refund if you return any item to us outside of the terms of our Returns Policy

 

This does not affect your statutory rights

 

 

RETURN ADDRESS
LUXESÓ LTD
4 Creenkill Road 
Crossmaglen 
Newry
N Ireland
BT35 9AJ